Refunds & Returns Policy

At pozon.shop, we are committed to delivering high-quality products to our customers. However, we understand that sometimes, you may need to return an item or request a refund. To ensure you have a smooth and hassle-free experience, we offer a 30-day return policy. You have 30 days from the date of receiving your order to request a return. Unfortunately, we are unable to honor return requests made after this 30-day period.

Below is a detailed explanation of our Returns & Refunds policy, which covers the terms and conditions for returning products purchased on our website:

1. Eligibility for Returns and Refunds

We offer returns and refunds in the following cases:

  • Defective or Damaged Products: If your item arrives damaged or defective, we will provide a return and refund. This includes any manufacturing defects or quality issues.
  • Incorrect Product: If you receive an item that is not the one you ordered, we will process a return or exchange.

2. Return Timeframe

To initiate a return, please notify us within 30 days of receiving your product. Requests for returns after this 30-day period will unfortunately not be accepted.

3. Return Process

If you would like to return an item, follow these steps:

  • Contact Customer Support: Please email us at support@pozon.shop with your order number, the reason for the return, and any relevant photos of the product (if applicable, such as showing damage or defect).
  • Return Authorization: Our customer service team will evaluate your request and, if approved, provide you with a return address and a return shipping label (if applicable).

4. Conditions for Returns

To be eligible for a return, the item must meet the following conditions:

  • The product must be in original, unused condition and include all original packaging, labels, and tags.
  • For hygiene and safety reasons, the item must not show any signs of use, damage, or wear.
  • We reserve the right to reject returns if the product is not in its original condition or if the return does not meet these requirements.

5. Refund Process

Once your return is approved, we will process a refund within 1-2 business days. The refund will be credited to your original payment method. Please note that the time it takes for the refund to appear in your account depends on your card issuer, and typically, it may take 7-10 business days to reflect in your account.

6. Return Shipping Charges

  • No Additional Handling Fees: We do not charge handling fees for returns.
  • Return Due to Our Mistake: If the return is because of a mistake on our end (such as sending the wrong product or a defective item), we will cover the return shipping costs and issue a full refund.
  • Return Due to Customer Preference: If you initiate a return for reasons such as personal preference, ordering the wrong size or color, you will be responsible for the return shipping charges.

7. Exchanges

If you need to exchange an item for a different size, model, or color, please contact us with your request. We will assist you in processing the exchange, and no additional handling or shipping fees will apply. The exchange process will be guided step-by-step.

8. Order Cancellations

  • Before Shipment: If you wish to cancel your order before it has shipped, please contact us immediately, and we will process the cancellation without any additional charges.
  • After Shipment: Once the product has been shipped, our standard return policy applies.

9. Restocking Fees

We do not charge any restocking fees for returns or exchanges, ensuring a hassle-free experience.

10. Contact Us

For any questions or assistance regarding returns, refunds, or exchanges, please feel free to reach out to our customer support team at support@pozon.shop.

  • Phone: +1 708-652-9405
  • Business Hours: Monday to Friday, 8:00 AM – 6:00 PM (EST)
  • Closed on Saturday and Sunday

11. Policy Updates

pozon.shop reserves the right to update or modify this Return and Refund Policy at any time. Please review this policy periodically for any changes. Your continued use of our website constitutes your acceptance of any updates to this policy.

Address:
5244 W 26th St, Cicero, IL 60804, USA

By shopping with pozon.shop, you acknowledge that you have read, understood, and agreed to the terms outlined in our Returns & Refunds Policy. If you have any questions, don’t hesitate to get in touch, and we will be happy to assist you. Thank you for choosing pozon.shop!